Return Policy
Return Policy – GeekMaxVape.us
We want you to feel confident shopping at GeekMaxVape.us. If you experience any issue with your order, please review our return and refund guidelines below.
1. Eligibility for Returns
Due to the nature of vape products, unopened and unused items may be eligible for return within 30 days of delivery.
Used products cannot be returned unless the issue is related to a manufacturing defect.
2. Defective or Faulty Products
If your product arrives damaged, defective, leaking, or malfunctioning:
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Contact us within 7 days of receiving your order.
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We may request photos or videos to verify the issue.
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After confirmation, we will offer a free replacement or a full refund.
3. Wrong Item Received
If you received the wrong product:
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Contact us within 7 days.
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We will reship the correct item at no cost to you.
4. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns for:
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Opened products
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Used disposable vapes
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Items without original packaging
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Clearance or final sale items
5. Return Shipping
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For defective product claims: return shipping is covered by us.
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For non-defective returns (unopened items): customers are responsible for return shipping costs.
6. Refunds
Once your return is approved:
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Refunds will be issued back to your original payment method.
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Processing time may take 3–7 business days, depending on your bank.
7. Lost or Missing Packages
If your package is lost or undelivered:
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Contact us immediately.
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After carrier verification, we will send a free replacement or issue a full refund.
8. How to Start a Return
Please contact our support team with your order number and issue details:
📧 service@geekmaxvape.us
📱 WhatsApp: +1 267 701 2605
Our team will guide you through the return steps.